Customer Care Center licence in the UAE
Customer Care Center licensing in the UAE — the authority catalogue rows we hold for this line, the approvals attached to them, and where the activity can be filed.
- IFZA (Dubai)
- 8299009
- Ajman Free Zone
- AM-03916
- Dubai mainland (DET)
- 8299009
What the authority says
Includes centers founded by foreign and local corporatios having several branches and subsidiaries such as hotels, banks, hospitals, to provide services to their customers in respect of hotel reservations, information providing, complaints receiving….etc, this is different from any service provided by public relations or customer services offices operating in a relatively small firm.
IFZA activity catalogue · synced 5 September 2026
Where you can licence this
| Authority | Status | Code | Licence type | Approval | Facility |
|---|---|---|---|---|---|
| IFZA (Dubai) | Listed | Code8299009 | Licence typeProfessional | ApprovalNone flagged | FacilityNot restricted in the catalogue |
| Ajman Free Zone | Listed | CodeAM-03916 | Licence typeServices | ApprovalNot stated | FacilityOffice, Virtual office |
| Dubai mainland (DET) | Listed | Code8299009 | Licence typeProfessional | ApprovalNot stated | FacilityNot restricted in the catalogue |
Catalogue evidence, not legal advice. Authorities change activity lists without notice — confirm before you file.
Routes that list this activity
- IFZA (Dubai)Dubai address, available with Dubai Setup IndexFrom, no visaAED 12,900
Updated
Open guide - Ajman Free ZoneLower cost, available with Dubai Setup IndexFrom, no visaAED 5,555
Updated
Open guide - Dubai mainland (DET)Onshore trading rights, Ejari premisesFrom, no visaAED 14,000
Updated
Open guide
A route listing the activity is a starting point. The authority confirms eligibility when you apply.
Additional conditions
- Ajman Free Zone ISIC code
- 8299009
Facility and premises restrictions
- Ajman Free Zone AM-03916 facilities
- Office, Virtual office
Free zone or mainland
- Both IFZA in Dubai and Ajman Free Zone list this activity, so the choice is a Dubai licence address against a lower package cost.
- Dubai mainland under DET lets you invoice UAE mainland clients directly, but it expects Ejari-registered premises and runs longer than a free-zone desk package.
Also catalogued elsewhere
The same activity name appears in other authority catalogues we track. This is a name match, not a legal equivalence, and Dubai Setup Index does not file in these zones.
- DMCC7499-41 · Service
- Meydan Free Zone8299.90
- SPC Free Zone8299.90
Related activities
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FAQ
Can I add more activities to a Customer Care Center licence later?
Usually yes, as a licence amendment, subject to the authority's rules and any extra approval attached to the new line.
Does this activity need third-party approval?
The catalogue rows we hold for this activity carry no prior-approval flag. Re-check the live authority catalogue before filing, since flags change.
Licence Customer Care Center with Dubai Setup Index
Compare free-zone and Dubai mainland requirements for costs, premises and how you invoice.