Privacy policy
Optional accounts, product analytics via PostHog, no advertising. Last updated .
The short version
Reading this site requires nothing from you: no account, no sign-up. There is no advertising network and no cross-site tracking. We use PostHog for product analytics — page views, the actions you take on the site, and session recordings of how the page is used — so we can see which guides are used and fix problems. That is first-party analytics, not an advertising profile, and we do not sell it.
You can optionally create an account to connect an AI assistant such as Claude or ChatGPT to our data, and to see and disconnect the assistants you connected. It needs an email address and a sign-in link or code we send you, no password. Signing in also links your analytics events to that account so the same person is not counted twice. If you connect an assistant, we record the requests it makes to our data, never the rest of your conversation with it.
What we collect
Two things from every visitor, a third only if you create an account, and a fourth only if you connect an AI assistant:
- Server logs. Our hosting and network providers record ordinary request logs — IP address, timestamp, requested URL, user agent — as every web server does. They exist to keep the service running and to stop abuse, they are not joined to anything else, and they are not used to profile visitors.
- Usage analytics. PostHog records page views, product events (sign-in, connecting an assistant, and similar), errors, and session recordings — a replay of the page as you use it, including clicks and scrolls, with text you type into form fields masked. Each browser gets an anonymous identifier stored as a first-party cookie. If you sign in, that identifier is linked to your account.
- Account data, only if you create an account. Your email address, which is how we send the sign-in link and code and how we recognise you next time; a session record holding the IP address and browser the session was opened from, so a stolen link cannot be reused indefinitely; which assistant application you authorised and what you allowed it to read. Accounts have no password; the only exceptions are test accounts we create ourselves for app-directory reviewers.
- AI-assistant requests, only if you connect an assistant such as Claude or ChatGPT to our data. For each request it makes, PostHog records the tool called, the arguments the assistant sent (such as a free zone, an activity, a visa count or a rent figure), how long the answer took and how large it was, any error, which assistant application made it and your account identifier. We also count requests per minute to enforce a rate limit. We use this to see which data is asked for and what is missing, and to fix problems. We do not record our answers, and we never receive the rest of your conversation: an assistant sends us only what each request needs.
What we do not collect
Search and filters on the site run in your browser against a published index: what you type into them is not sent to our server. We never ask for your phone number, postal address, date of birth, passport or payment details, and we ask for your email address only if you choose to create an account. We do not buy, sell, rent or trade personal data.
Quote and WhatsApp enquiries
"Get a quote" opens JustMove's cost calculator on justmovedubai.com, and "WhatsApp" opens a WhatsApp chat with JustMove's business number, prefilled with the page you were on. Nothing you enter there passes through this site: it is collected by JustMove and by WhatsApp, under their own privacy policies.
Who else touches the data
Our hosting provider runs the application and its database, and Cloudflare sits in front of it; both process request logs on our behalf. PostHog processes product-analytics events and session recordings on our behalf (PostHog Cloud, United States). Sign-in emails are sent through Send & Retain. Fonts are self-hosted, so reading a page makes no request to a font host.
Retention
Server logs are kept for a short operational window and then rotated out. Request counts are per-minute rate-limit windows and are swept within days. Usage analytics events, session recordings and AI-assistant requests are retained in PostHog according to that project's retention setting. Account data is kept until you ask us to delete it.
Your rights
Under the UAE Personal Data Protection Law, and under the GDPR if you are in the EU or UK, you have rights of access, correction, erasure, restriction and objection over personal data held about you.
If you have never signed in, we hold no email address or name. Usage analytics still record that a browser visited pages, without knowing who you are. Write to [email protected] and we will tell you honestly what, if anything, we hold.
If you have an account, your account page lists the assistants you connected and lets you disconnect each one. Write to [email protected] from that address and we will tell you what we hold, or delete the account and everything attached to it, including the analytics events and AI-assistant requests recorded in PostHog under your account identifier.
Children
The site is a professional reference and is not directed at children. We do not knowingly collect personal data from anyone under 18.
Changes to this policy
If we add anything that collects data — an analytics tool, a mailing list, a lead form, a new kind of request record — this page changes before that ships, and the date above moves with it.
Contact
Privacy questions, data requests and removal requests: [email protected].